the Terms & Conditions

Last updated: August 2025

Welcome to Learn 2 Turn Driving School. By booking lessons or using our services, you agree to these Terms & Conditions.

1. About Us

Learn 2 Turn Driving School is run by John Anderson, a self-employed driving instructor. This page sets out the rules governing lessons and related services. No partnership, employment, or agency relationship is created by these terms.

2. Lessons and Cancellations

Lessons must be booked in advance by mutual agreement.
48 hours’ notice is required to cancel or reschedule a lesson. If notice is shorter, the full lesson fee is payable.
If the Instructor cancels due to illness, vehicle issues, or adverse weather, the lesson will be rescheduled at no extra cost.
We are not liable for indirect losses, such as missed tests or travel expenses.

3. Driving Tests

You may only book a DVSA driving test once the Instructor confirms you are ready.
DVSA test fees must be paid directly to the DVSA.
The Instructor may refuse use of their vehicle for a test if you are not adequately prepared or have unpaid fees.

4. Fees, Payments, and Refunds

Lesson fees are as advertised at the time of booking and may vary.
Block bookings must be paid in full before lessons start; intensive courses require a 20% non-refundable deposit.
Refunds for unused lessons are calculated at the current standard hourly rate, not discounted rates.
No refund is given for lessons already taken.
Refunds will be processed within 14 working days.
Prepaid lessons must be used within 8 weeks of the last attended or cancelled lesson, unless otherwise agreed.

5. Gift Vouchers

Vouchers are non-transferable, have no cash value, and must be redeemed within 6 months.
Refunds follow the same rules as lesson refunds.

6. Pupil Obligations

You must hold a valid driving licence for the category of vehicle used.
Inform the Instructor immediately of any changes affecting your entitlement or fitness to drive (e.g., medical or eyesight changes).
Lessons may be refused if you are unfit to drive; fees for cancelled lessons still apply.

7. Vehicle Use and Liability

Instructor vehicles are insured for tuition and DVSA tests.
You are responsible for any fines or offences during lessons or tests.
Accidental damage caused by deliberate or negligent behaviour is your responsibility.
Any damage during a DVSA test must be settled before further tuition.

8. Data Protection

Personal data is processed in line with UK GDPR and the Data Protection Act 2018.
Your information is kept confidential and will only be shared where legally required or with your consent.

9. Photography and Marketing

With your consent, photos/videos may be taken during lessons for promotional purposes.
Consent can be withdrawn at any time.

10. Complaints

Concerns should be raised directly with the Instructor first.
If unresolved, you may contact the DVSA via www.gov.uk/complain-about-a-driving-instructor.

11. Termination

The Instructor may refuse lessons or end services if you breach these terms, including non-payment or unsafe behaviour.

12. Consumer Rights

Services are provided with reasonable care and skill under UK law.
If standards are not met, you may request repeat performance or a price reduction.

13. Cooling-Off Period (Remote Bookings)

For bookings made online, by phone, or away from our business premises, you have 14 days to cancel without reason.
If lessons start during this period, you agree to pay for any lessons already taken.
This cooling-off period does not apply to in-person bookings.

14. Safeguarding

Parents/guardians must consent for pupils under 18.
The Instructor may require a parent/guardian present at the start or end of lessons.

15. Force Majeure

We are not liable for cancellations or disruptions caused by events outside our control, including extreme weather, public health emergencies, or strikes.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.